For the past 7 years, the results in the restaurant category of the American Customer Satisfaction Index have remained relatively constant, making this year’s results somewhat unsurprising. When it comes to restaurants, we have our favorites and stick to them. And for Americans, Chick-fil-A is simply unbeatable, as it stands as the country’s top restaurant for the eighth consecutive year.
At a Glance
- The American Customer Satisfaction Index rated America’s favorite restaurants
- Chick-fil-A claimed the title of the top restaurant for the eighth consecutive year
- Americans’ satisfaction with fast-food restaurants is on the decline
The Title of America’s Favorite Restaurant Goes to Chick-fil-A
Every year, the American Customer Satisfaction Index measures the satisfaction of customers across the United States. Using over 20,000 customer interviews, the Index compiles results in a number of categories, such as retail, travel, health care, and, of course, restaurants.
Now, in recent years, Americans’ opinions concerning fast-food restaurants have shifted. Customer satisfaction with full-service restaurants remains stable, but fast-food restaurants have continued to drop. This year, it fell another 2.6%. Fast-food establishments now sit at only 76 (on a scale of 0 to 100).
Chick-fil-A, however, continues to beat the odds. It reigns over its fellow restaurants with a whopping 83, a full 7 points higher than its overall category. To put that into perspective, Domino’s, Five Guys, Dunkin’ Donuts, and even Starbucks fell at least 3% in the ratings. Chick-fil-A is one of the few fast-food establishments to maintain or climb in satisfaction.
#ChickfilA continues to lead the industry – and all restaurants – for the 8th straight year with a steady score of 83 (out of 100).— The ACSI (@theACSI) June 30, 2022
Download our study to see how other fast food and full-service restaurants ranked in customer satisfaction: https://t.co/3udsQk6Ghb pic.twitter.com/XSvEQSbPEJ
Chick-fil-A Rep Responds to ACSI Results
In addition to its commitment to providing quality food to every customer, Chick-fil-A is also famous for its unfailingly kind staff members. And it’s these two ingredients that continue to carry the chicken purveyor to success.
Because although Chick-fil-A isn’t a full-service restaurant, it possesses the qualities that Americans love in sit-down spots. According to the ACSI, we prefer sit-down restaurants because of their order accuracy, cleanliness, food quality, and courteous staff, all of which Chick-fil-A strives to provide.
In a statement given to Fox News Digital, a Chick-fil-A rep graciously responded to the honor of being chosen as America’s Favorite Restaurant for the eighth year in a row. “We are honored by the results of this survey and we are grateful to our customers for choosing Chick-fil-A,” the spokesperson said. “It’s truly our pleasure to serve them.”
“More than 170,000 people represent Chick-fil-A in 2,700 restaurants,” they continued. “This recognition is acknowledgment of the care they put into serving great food with gracious hospitality. Every day, our restaurant Team Members go above and beyond each day to create a friendly, welcoming place to visit.”