‘Pawn Stars’: Why Rick Harrison Has No Regrets on Saying No to Customers

by Keeli Parkey
pawn-stars-why-rick-harrison-has-no-regrets-saying-no-customers

During his many years at the Gold & Silver Pawn Shop in Las Vegas, Nevada, “Pawn Stars” star Rick Harrison has seen countless items come into the store. And, unsurprisingly, he chose not to purchase many items people have asked him to buy.

When asked by Fox News if he regretted not buying an item off a customer, his answer began with a simple word: “Nope.”

Harrison then went on to explain that part of his business is having the ability to refuse a purchase if he feels it necessary. He also said looking back on those decisions with regret is something he doesn’t allow himself to do. And he has shared these words of wisdom with others.

“Whenever I talk about business to people, I always tell them, ‘If the deal’s not right, the deal’s not right. Just walk away.’ You can’t think later, ‘Maybe I should have bought this or that.’ It’s part of the business. Sometimes you have to be willing to walk away and not risk-taking on a bad deal,” the “Pawn Stars” star said.

Rick Harrison also said that most people who come into his pawnshop overestimate the value of the items they are bringing to sell.

“Imagine, you get people pretty much coming in every day and they’re expecting this huge amount of money for something they found in their attic. And in reality, it’s like no, that’s not worth what he or she is expecting,” Harrison shared.

Rick Harrison of ‘Pawn Stars’ Fame Said People Get Angry and Yell at Hime for Not Buying Items

The “Pawn Stars” star said that many people have been angered by his refusal to buy their items. “I’ve been yelled at so many times,” he explained.

As an example, Rick Harrison shared a story about how customers often share personal stories when trying to sell items. Unsurprisingly, the businessman usually does not allow those stories to get in the way of business.

“They’ll tell me their life stories like their grandma has this perfect diamond in their wedding ring,” the “Pawn Stars” shop owner also said. “And then I have to tell them, ‘Grandpa was cheap. It’s a really bad diamond.’ They get really mad at me.”

Harrison also said that he doesn’t allow sentimental stories to impact his decision. He said doing so helps protect his business.

“They come in with grandma’s silverware and they try to explain it to me that the silverware was incredibly expensive, so, therefore, they should get a certain amount for it,” Rick Harrison added. “But in reality, if you look at the history, serving dishes on silverware in the ’30s, ’40s and ’50s was acceptable. That’s what middle-class people did. It’s not a rarity. So you’re not going to rip me off.”

Outsider.com