Kroger Cashiers No Longer Giving Back Change in Coins

by Jacklyn Krol

Kroger will no longer be giving change to customers due to the nationwide coin shortage. Kroger spokesperson, Erin Rofles, confirmed the news on Friday (July 10).

What This Means For Kroger Customers

The biggest question is how will customers get their change if they decide to pay in cash? The store will put the remaining amount from the cash transactions onto their Kroger loyalty cards. The amount will automatically be applied to their next purchase.

Customers will also have the option to round their purchase up to the nearest dollar for charity. The change will benefit Kroger’s Zero Hunger and Zero Waste Foundation.

Other Impacted Stores

There are countless stores that are feeling the impact of the shortage. Walmart is also feeling the effects of the lack of coins available.

“Like most retailers, we’re experiencing the affects of the nation-wide coin shortage,” Avani Dudhia, spokesperson for Walmart told WMAZ news. “We’re asking customers to pay with card or use correct change when possible if they need to pay with cash.” 

Self-checkout registers are now accepting cards only. They have not released a timeline of when they will return to giving change.

Similarly, Wawa connivence stores are also not giving out change and adding the amount to customers’ loyalty cards.

In addition, QuickTrip is offering gift cards if customers do not have exact change.

The Coin Shortage

According to AJC, the coin shortage issue arose when the United States Mint began producing fewer coins than normal. The mint was not able to produce their typical amount due to employee furloughs and layoffs for coronavirus (COVID-19) safety measures.

“The COVID‐19 pandemic has significantly disrupted the supply chain and normal circulation patterns for U.S. coin,” the Federal Reserve said in a press release on June 11. “In the past few months, coin deposits from depository institutions to the Federal Reserve have declined significantly and the U.S. Mint’s production of coin also decreased due to measures put in place to protect its employees.”

“Federal Reserve coin orders from depository institutions have begun to increase as regions reopen, resulting in the Federal Reserve’s coin inventory being reduced to below normal levels,” it continued. “While the U.S. Mint is the issuing authority for coin, the Federal Reserve manages coin inventory and its distribution to depository institutions (including commercial banks, community banks, credit unions and thrifts) through Reserve Bank cash operations and offsite locations across the country operated by Federal Reserve vendors.”