McDonald’s CEO Chris Kempczinski revealed that authorities could be called on patrons who do not wear face masks inside McDonald’s locations.
McDonald’s and Face Masks
Kempczinski spoke about face masks on CBS This Morning in an interview published on Thursday (July 30). He said that the company is taking the pandemic seriously.
“We’re spending a lot of time right now in our restaurants making sure we can keep our crews safe, making sure we can keep our customers safe,” Kempczinski said in the interview. “We’ve for quite some time required our crew to wear masks, but we thought that in light of what we’re seeing, it’s prudent now that we also ask our customers to wear masks in the restaurant as well.”
He added that police can be called if customers who do not abide by the rules. “If someone is unwilling to wear a mask and comply with our rules, that might be where we might bring in law enforcement,” he confirmed.
Employees have undergone training about how to “explain to customers why we have the requirement” and overall de-escalation. In recent months, employees and customers have been verbally and physically attacked due to mask policies of businesses and mandates. “Ultimately, we’re not going to be asking our crew people to put themselves in harm’s way,” he concluded.
Last week, McDonald’s announced that 200 of its stores in the United States would be permanently closing. The closures are due to the coronavirus (COVID-19) pandemic after the company suffered a 30% decline in revenue.
Most McDonald’s locations are drive through or pick up only, without its dining rooms or playground areas open. That attributed to the decline as well as the temporary closures of stores nationwide due to government health restrictions. They began to open 2,000 dining locations with limited and socially distanced seating before the numbers of cases surged.
Kempczinski previously told the Daily Mail that their drive through, delivery, and mobile order system greatly helped the company.