McDonald’s McFlurry Machines Face FTC Investigation Because They’re Regularly Broken

by John Jamison

Ice cream and McDonald’s have had a rocky relationship for a long time. The Golden Arches have long represented comfort and the promise of a familiar, tasty meal. There’s nothing like capping one of those meals off with one of the chain’s iconic hot fudge sundaes or McFlurries. But in recent years, the ice cream machines have apparently coordinated some sort of protest. Now, the phenomenon has drawn the attention of the Federal Trade Commission.

It seems that every single time a customer wants to enjoy an icy treat from McDonald’s, they’re fresh out of luck. In all likelihood, the machines are in working order more than often not. But for whatever reason, the impression customers are left with is that they’ll never taste another M&M McFlurry in their lives.

Many have speculated that employees don’t want ice cream preparation added to the deep-fried kitchen chaos. Rumors have circulated that employees claim the machines are broken to avoid serving ice cream. In reality, however, that’s far from the case.

According to The Wall Street Journal, what’s actually going on is an incredibly complex system of multiple pieces that are prone to malfunctioning. Add to that a four-hour-long auto cleaning cycle that regularly shuts off halfway through, requiring a restart. Further, the maintenance teams that work on the machines are reportedly overextended and take time to arrive at specific locations.

Apparently, all of this has piqued the interest of the Federal Trade Commission. Per WSJ, the FTC reached out to McDonald’s franchisees within the past few months. They’re trying to get to the bottom of the fast-food chain’s equipment reviewal process.

Perhaps a complete ice cream overhaul is in the cards for McDonald’s. But for now, Frostys will remain a reliable alternative.

Soon After Reopening, McDonald’s is Considering Closing All of its Indoor Dining Nationwide

The COVID-19 pandemic is putting restaurant executives through their paces. When the first surge hit in 2020, many fast-food chains, including McDonald’s, shut down all of their indoor dining rooms.

This left customers to back up drive-thru lines nationwide. In recent weeks, however, McDonald’s had made major headway. According to Reuters, nearly 70% of their indoor dining rooms had reopened.

With the Delta variant surging, though, the iconic fast-food chain is seriously considering shutting all of it back down. In the highest-risk areas for COVID-19, at least.

“We’re monitoring the impact of the Delta variant closely and recently convened together with our franchisees to underscore existing safety protocols, reinforce our people first approach and provide updates on the rise in cases in the country,” a statement from McDonald’s read.

Unfortunately, it’s looking like even if you’re fortunate to score a hot fudge sundae or McFlurry, you’re going to have to enjoy it from the comfort of your car.