Stimulus Checks: TurboTax, H&R Block Customers Report Issues and Glitches Again

by Katie Maloney

Haven’t received your stimulus check yet? You may be one of the TurboTax or H&R Block customers experiencing delays in receiving their money.

In January, countless TurboTax and H&R Block customers took to social media to share their stimulus check difficulties. They reported that their $600 stimulus money was deposited into pass-through accounts the tax preparers set up for them in the past. Some even reported that their checks were sent to bank accounts they had previously closed. After a few weeks of working with the Internal Revenue Service, both TurboTax and H&R Block reported that the problem was fixed.

“We are working closely with the IRS, and we’ve confirmed that the IRS has accurate bank account information for all TurboTax customers,” TurboTax said on Twitter last week.

However, it looks like the company didn’t work closely enough with the IRS. Customers are still reporting the exact same problems with their stimulus checks this week. Dozens of people who filed with either TurboTax or H&R Block have had their $1,400 stimulus checks sent to the wrong bank account. Or, they haven’t received the checks yet at all. Customers are experiencing the same problems as they did in January, despite having updated their account information with TurboTax through a link that the company sent to customers.

Customers Compare Their Stimulus Check Frustration To Toxic Relationships

With social media these days, there’s no way to hide a major company mess-up. Both TurboTax and H&R Block are quickly realizing that as unhappy customers take to Twitter to voice their stimulus check complaints. Several customers are comparing their interactions with the companies to toxic romantic relationships. They are ready to break up for good.

One customer wrote, “Thanks for sending my stimulus check to the wrong account! I updated my bank info for the second check, as requested. You even sent me a nice little email telling me not to worry. You sent my updated bank info to the IRS for this 3rd one. This is the most toxic relationship I’ve had.”

Another customer agreed and decided to look for a new “fish in the tax sea” They wrote, “End it! Plenty of fish in the tax sea! I’m ending it with @intuit and @TurboTax after this. And I encourage everyone negativity impacted by this to do the same.”

Another customer shared the way she was let down by the company she trusted, again. She wrote, “They sent me an email after my 2nd stimulus check didn’t show up. Letting me know they needed me to log in securely and provide current banking info. I sent it and they had my check to me within a week. They were supposed to use this info for the 3rd check. They didn’t.”