Can a business be too popular? Many would think that having a high demand for a readily available product would be great for a business. However, Chick-Fil-A is experiencing some issues due to its extreme popularity. People all around the country flock to the fast-food chicken spot six days a week to get their chicken fix. That popularity is causing some pretty serious issues for surrounding businesses. At the same time, their popularity is landing the chicken chain in court in a few states. Recently, a spokesperson for the chain addressed the lawsuits and concerns surrounding their lines.
Long Lines Lead to Legal Issues
People love Chick-Fil-A’s nuggets, sandwiches, and waffle fries. The fast-food chain might be the best place to get consistently good chicken on the fly. That’s leading to crazy long drive-thru lines at several locations.
According to a Fox News report, Chick-Fil-A’s lines are blocking the entrances to neighboring businesses. At some locations, the lines are spilling over into neighboring parking lots. As a result, customers are finding it hard to get into or out of parking spots.
In the best of times, this would be an annoyance for small business owners who operate near their local Chick-Fil-A. However, these are not the best of times. This is especially true for small businesses. Mom and pop shops are struggling to stay above water all over the country. So, long lines making it harder for customers to come in, spend money, and leave are hitting the shops where it hurts.
Mario Kiezi, the owner of a shopping center near a busy Chick-Fil-A in Toledo, Ohio filed a lawsuit against the fast-food chain. He told Insider, “In some instances, customers are trapped in their parking spots. We have had instances where people that are parked in handicap spaces are not able to back out of their space.”
Customers who find it difficult to navigate the parking lot are taking their business elsewhere, alleges Kiezi. This is causing a drop in income for the stores in the shopping center. However, Kiezi isn’t trying to get money from Chick-Fil-A. Instead, the business owner just wants a resolution to the problem. This is at least the third lawsuit of its kind to be filed against the fast-food chain.
Chick-Fil-A’s Response to Complaints
A spokesperson for Chick-Fil-A told Fox News that they strive to be good neighbors. However, they acknowledged that their drive-thru windows have been extremely busy. The spokesperson noted that dining room closures due to the pandemic have caused a huge uptick in their drive-thru lines.
At the same time, they said that the chain is working hard to find ways to limit lines. On this, the spokesperson said, “In addition to corporate investment in innovation, our restaurant operators and their leaders worked with and continue to work with landlords and local authorities on a localized throughput plan unique to each individual restaurant and community to identify the best possible solution that considers the needs of our customers, neighbors and team members.”
Chick-Fil-A is trying to shorten their lines through updated service processes at their stores as well as beefing up their online ordering. Both of these, if implemented correctly, will go a long way in keeping everyone happy.