DirecTV Gives Update on NFL Sunday Ticket Outage

by Suzanne Halliburton

Yes, DirecTV’s NFL Sunday Ticket is having issues. Again. This time it’s a full-blown outage of the streaming service.

By the time the late afternoon NFL games were about to kick off, DirecTV said the problems were fixed. The DirecTV help desk posted on Twitter:

“Today’s NFL Sunday Ticket games have returned for streaming. We will continue to monitor, apologize for the inconvenience and thank our customers for their patience.”

EARLIER: As most of the early afternoon NFL games were ending, DirecTV acknowledged the issue. The company issued the following statement:

“We’re aware customers are temporarily unable to stream NFL Sunday Ticket through the app and will share more when we restore the programming.”

DirecTV Outage Lasted about 90 Minutes

It’s only week two of the NFL regular season. And DirecTV already is two for two on Sundays with a major glitch. This afternoon, subscribers got to watch games through the first quarter. Then came the system-wide outage. The Sunday Ticket viewers started complaining about issues in the second quarter.

Rather than game footage, fans suddenly started receiving “could not connect to server” error messages. DirecTV said it was working to correct the problem.

Last week, DirecTV issued an apology for the opening Sunday glitches. It said “NFLST fans: We fumbled the ball yesterday. We missed the opportunity to deliver an exciting day of football. If you were affected by the difficulties yesterday, we will reach out to make this right. We thank you for your patience while we work on this!”

NFL fans had a right to be angry with no football. DirecTV users pay $294 for the Sunday NFL Ticket package. By using the service, viewers can watch out-of-market NFL games.

“NFL Sunday Ticket” is a mainstay on DirecTV. It kicked off in 1994. However, the current contract ends at the close of the 2022 season. NFL commissioner Roger Goodell indicated that another provider will get the rights to telecast the out-of-market games. Apple, Amazon and Disney are all options. Amazon now owns the rights to Thursday Night Football. Its first game debuted this past Thursday.

Sunday’s outage lasted about 90 minutes.